100cuvi Privacy Policy

1. Information We Collect

In operating the 100cuvi platform, we collect several categories of information from users:

• Identity Information: Full name, date of birth, identification card number (MyKad), gender and nationality — collected during the account registration and identity verification (KYC) process.
• Contact Information: Email address, mobile phone number and mailing address where applicable.
• Account Information: Username, password (in hashed form), login history and account preferences.
• Financial Information: E-wallet details (Touch 'n Go, Boost), bank account number for withdrawal purposes, and records of deposit and withdrawal transactions.
• Usage Data: Technical information such as IP address, device type, web browser type, pages visited, session duration and gameplay patterns.
• Communications: The content of correspondence between you and the 100cuvi support team via live chat or email.

2. How We Use Your Data

The personal information we collect is used for the following purposes:

• Opening and managing registered user accounts on the 100cuvi platform.
• Processing financial transactions including deposits and withdrawals via supported methods.
• Carrying out identity verification (KYC) checks as required by our international licensing obligations.
• Delivering bonuses, promotions and relevant offers to eligible users.
• Providing 24/7 customer support via live chat and email in Bahasa Melayu and English.
• Preventing fraud, money laundering and other illegal activities on the platform.
• Meeting legal and regulatory obligations under the licensing held by 100cuvi.
• Improving service quality, user interface and gameplay based on aggregated data analysis.
• Sending technical communications such as security alerts, service updates and account-related information.

3. Sharing Information with Third Parties

100cuvi does not sell or rent user personal data. However, in certain circumstances, information may be shared with the following parties:

• Payment Processing Providers: E-wallet service providers, banks and cryptocurrency platforms that help process your financial transactions. They are bound by strict data confidentiality agreements.
• Game Technology Providers: Game software companies that operate games on the 100cuvi platform — only the minimum data required for game functionality is shared.
• Statutory Authorities: When required by law, court order or a competent regulatory body, we will disclose the necessary information.
• Identity Verification Services: Third-party KYC providers that assist in verifying user identity to meet compliance requirements.

All third parties that receive user data from 100cuvi are contractually bound to use that data only for the specified purpose and no other.

4. Cookies and Tracking Technologies

The 100cuvi platform uses cookies and similar tracking technologies to improve user experience. These include:

• Essential Cookies: Required for core platform functions such as login sessions, account security and language preferences.
• Performance Cookies: Collect anonymous information about how users interact with the site to help us improve navigation and layout.
• Functional Cookies: Store your preferences such as display settings, language choice and last login details for your convenience.

You can manage or block cookies through your web browser settings. Please note that blocking essential cookies may affect the functionality of the 100cuvi platform.

5. Data Storage and Retention Period

Your personal data is stored on protected servers managed with strict access controls. The security measures we apply include:

• Data encryption at the storage level using AES-256 standards.
• Role-based access control — only authorised personnel may access sensitive data.
• Regular internal and external security audits.
• Secure backup systems and disaster recovery systems.

Retention Period: We retain active account data for as long as your account remains active. Once an account is closed, data required for legal compliance is kept for the minimum period set by our licensing obligations. Data that is no longer needed is securely deleted or anonymised.

6. Your Rights as a User

As a registered 100cuvi user, you have the following rights regarding your personal data:

• Right of Access: Request a copy of the personal data we hold about you.
• Right of Rectification: Update or correct information that is inaccurate or incomplete.
• Right of Erasure: Request deletion of your personal data, subject to our legal obligations.
• Right of Data Portability: Receive your data in a machine-readable format for transfer to another provider.
• Right to Object: Object to the processing of your data for direct marketing purposes.
• Right to Withdraw Consent: Withdraw consent you have previously given at any time.

To exercise any of the above rights, please contact the 100cuvi support team via live chat or email. We will process your request within a reasonable timeframe.

7. Links to Third-Party Sites

The 100cuvi platform may contain links to third-party websites for user convenience. We are not responsible for the privacy practices of those websites. We recommend that you read the privacy policy of any third-party website you visit.

These links do not mean that 100cuvi endorses or is responsible for the content or practices of those websites.

8. Changes to This Privacy Policy

100cuvi reserves the right to update or modify this Privacy Policy at any time. Any material changes will be communicated to registered users via:

• A notice displayed prominently on the 100cuvi platform.
• A notification sent to your registered email address.
• A notification in your account upon your next login.

Continued use of the 100cuvi platform after changes take effect will be considered acceptance of the latest version of the Privacy Policy. The "Updated" date at the top of this document indicates the most recent version currently in effect.

9. Contact Us Regarding Privacy

If you have any questions, concerns or wish to exercise your privacy rights, please contact our team:

• Live Chat: Available 24 hours a day, 7 days a week in Bahasa Melayu and English.
• Email: [email protected]

Our team will endeavour to answer all privacy-related enquiries accurately and within a reasonable time.